Beauty Counter Manager - Clinique, Pembroke Lakes - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of the Clinique cosmetics brand counter. The role combines team leadership, customer service, product expertise, and business management to deliver personalized consultations and a polished brand experience. The manager builds lasting client relationships through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and works with vendors and store leadership to grow the business. They also oversee merchandising, stock presentation, hygiene standards, events, and team performance. The manager sets a positive example by preparing the counter for customers, reviewing sales goals, and staying informed about product launches, best-sellers, and beauty trends. On the sales floor, they provide warm, personalized service, coach the team on loyalty benefits, and keep displays, testers, signage, and pricing current. They collaborate with colleagues and partners, resolve customer concerns, and help the team achieve sales and customer-service results. This is a full-time role. Macy’s describes a dynamic, inclusive work environment and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, move, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Flexibility, sound judgment, and passion for the beauty industry.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead a team of Beauty Advisors and manage the Clinique cosmetics brand counter.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and develop clientele through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends to support team education.
- Keep testers clean and stocked, and ensure signage, pricing, and displays meet brand standards.
- Coach the team to provide consistent service and achieve sales goals.
- Maintain a polished, organized, and welcoming counter.
- Manage multiple priorities in a fast-paced environment with attention to detail.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
