Beauty Counter Manager - Clinique, Pembroke Lakes - Full Time
About The Position
As a Counter Manager for Clinique at Macy’s Pembroke Lakes, you will lead a team of Beauty Advisors and manage the cosmetics brand counter. You will provide personalized consultations, expert product application, and knowledgeable service tailored to customers’ beauty and style preferences. You will inspire teamwork, build lasting client relationships through outreach and follow-up, and drive sales and customer loyalty. You will analyze business performance, meet and exceed sales goals, plan and execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee merchandising, stock replenishment, hygiene, and team performance to maintain a polished brand experience. The role requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Lead and inspire Beauty Advisors while managing the cosmetics brand counter.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Build client relationships and develop clientele through outreach and follow-up.
- Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards, including merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends and support team education.
- Coach the team to provide a polished customer experience and achieve sales goals.
- Maintain a welcoming, organized, and shoppable counter and support merchandising updates.
- Demonstrate collaboration, honesty, and care while supporting colleagues and customers.
- Manage multiple priorities in a fast-paced environment with attention to detail.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
