Beauty Counter Manager - La Prairie - Valley Fair

Nordstrom•San Jose, CA

About The Position

In Nordstrom’s Beauty Department, the Beauty Counter Manager creates personalized beauty experiences for customers as part salesperson and part teacher, while maximizing sales for the assigned beauty brand. The role is suited to results-oriented candidates who thrive in a commissioned sales environment, are passionate about beauty trends, and can build a customer following in-store and digitally. The manager provides makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and works with team members to foster a welcoming and inclusive environment. The role also involves achieving sales goals through in-store and digital tools, coordinating vendor events and promotions, maintaining vendor relationships, keeping the department organized and clean, staying current on beauty products and trends through training, and managing sales transactions and Nordstrom Rewards enrollment. The position pays $28.50–$29.65 per hour. Beauty and Men’s Fragrance sales roles typically receive 3% commission; this position may also be eligible for performance-based incentives or bonuses. Nordstrom lists benefits including medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources. Benefit eligibility may depend on location, job level, classification, and length of employment.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively address customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, reaching, and hand use for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.