Beauty Counter Manager - La Prairie - Palo Alto

Nordstrom • Palo Alto, CA

1d

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as salesperson and teacher, delivering personalized beauty experiences while maximizing sales for an assigned luxury beauty brand. The role involves helping customers meet their beauty goals, building an in-store and digital customer following, and contributing to a welcoming, inclusive team environment. The position operates in a commissioned sales environment and includes keeping the counter organized and customer-ready, learning about current beauty trends and products, and building customer loyalty.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Maintain department organization and cleanliness so it remains customer-ready.
• Keep up with beauty trends, products, and industry knowledge through training from Nordstrom and luxury brand partners.
• Manage sales, refunds, and exchanges.
• Build customer loyalty by opening new Nordstrom Rewards program accounts.

Benefits

• Medical, vision, and dental benefits
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed