Beauty Counter Manager - Prestige Beauty, Santa Ana Mainplace - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement, delivering personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build lasting customer relationships through outreach and follow-up, inspire teamwork, meet sales goals, review business performance, execute vendor events and promotions, and partner with vendors and store leadership. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain an exceptional brand experience. The role involves setting a positive example for the team, preparing and maintaining an organized counter, staying current on sales goals, product launches, best-sellers, and beauty trends, and supporting customers on the sales floor. You will coach colleagues, maintain brand standards, promote loyalty benefits, help acquire new customers through credit accounts, and provide professional resolution of customer concerns. The position requires regular dependable attendance and punctuality, and flexible availability for days, evenings, weekends, and holidays. This position requires talking, lifting, constant movement, standing, and reaching. Physical requirements include standing for at least two consecutive hours; lifting at least 25 pounds; stooping, kneeling, crouching, climbing ladders, and reaching above eye level. The role requires close vision, color vision, depth perception, and focus adjustment, as well as frequent use of computers and other technology, handheld equipment, and a cash register to process transactions.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet the stated physical requirements, including standing, lifting at least 25 pounds, moving, reaching, and climbing ladders.
- Ability to use computers and other technology, handheld equipment, and cash registers to process transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead a team of Beauty Advisors and manage the assigned cosmetics brand.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Build customer relationships and develop clients through outreach and follow-up.
- Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, stock replenishment, clean and stocked testers, and current signage and pricing.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach the team and support colleagues to improve customer service and achieve individual and store results.
- Manage multiple priorities in a fast-paced environment while demonstrating attention to detail, flexibility, and sound judgment.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
