Retail Support Associate - Shoe Expeditor, Santa Ana Mainplace - Full Time
About The Position
As a Shoe Expeditor in Macy’s Women’s Shoe department, you help ensure smooth store operations by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized. You provide friendly, exceptional customer service while helping create an easy and enjoyable shopping experience. The role calls for urgency, attention to detail, collaboration, flexibility, and the ability to manage multiple tasks in a fast-paced retail environment. The position involves assisting customers, completing sales transactions, pulling and staging stockroom and digital orders, maintaining merchandise displays, processing stock and inventory, and keeping pricing and signage accurate. Colleagues are expected to work a flexible retail schedule, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and availability. The role requires frequent computer and handheld-device use and substantial physical activity, including standing, moving, reaching, lifting, and climbing ladders. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter who adapts quickly to changing customer expectations and needs.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Resourcefulness and responsiveness to changing priorities.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
- Ability to stand for at least two consecutive hours.
- Ability to lift at least 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and frequently move, stand, and reach with arms and hands.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and handheld electronic equipment.
Responsibilities
- Greet customers, answer questions, and provide friendly, professional assistance.
- Address customer concerns and resolve issues promptly to support a positive shopping experience.
- Conduct sales transactions, operate cash registers, handle payments, and process exchanges and returns.
- Quickly and accurately pull stockroom orders and stage them for sales colleagues.
- Locate and pull merchandise to fulfill digital customer orders.
- Arrange and replenish displays to keep the store orderly and visually appealing.
- Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate department pricing and signage, using technology to update prices, promotions, and product and fixture information according to company guidelines and policies.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
