Retail Support Associate - Shoe Expeditor, Santa Ana Mainplace - Full Time
About The Position
As a Shoe Expeditor in the Women’s Shoe department, you help ensure smooth operations by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized. You provide exceptional customer service and contribute to an easy, enjoyable shopping experience through urgency, attention to detail, and teamwork. The position involves customer assistance and sales transactions, pulling and staging stockroom and digital orders, replenishing displays, maintaining stockroom organization and inventory, processing new and damaged merchandise, and keeping pricing and signage accurate using technology. The role requires a flexible schedule, including days, evenings, weekends, and holidays, and involves substantial standing, movement, reaching, and lifting.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter able to adapt quickly to changing customer expectations and needs.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Resourcefulness and responsiveness to changing priorities.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and provide friendly, professional assistance; address concerns and resolve issues promptly.
- Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
- Pull orders quickly and accurately from the stockroom and stage them for sales colleagues.
- Locate and pull merchandise to fulfill digital customer orders.
- Arrange and replenish displays to maintain an orderly, visually appealing store.
- Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate pricing and signage, using technology to update product prices, promotions, and product and fixture information in accordance with company guidelines and policies.
- Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
