Retail Sales Associate, Santa Ana Mainplace - Part Time

Macy's•Santa Ana, CA

3d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn what customers need, provide personalized recommendations, connect them with suitable products and services, and use product knowledge and a personal approach to build trust, meet sales targets, and inspire loyalty. The role involves more than cashiering: customer service, sales, teamwork, and creating welcoming experiences are central to the work. You help keep the shopping area clean, organized, and inviting. At the start of the day, you prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and get ready to engage customers. During the day, you welcome and assist customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and close interactions with sincere thanks. The position is part-time. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical duties include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The job also requires visual abilities and frequent use of computers and other technology, including handheld equipment and a cash register.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move frequently, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

Create customer relationships through warm greetings, personal conversations, attentive service, and personalized recommendations.
Use product knowledge to educate customers, connect them with products and services, and achieve sales goals.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
Update signs and pricing as needed.
Share the benefits of the company’s loyalty program and ensure customers have what they need before concluding each interaction.
Process register transactions and use handheld equipment and other technology necessary for job functions.
Support colleagues with honesty, care, and collaboration, and learn from others to help achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice