Seasonal Retail Sales Associate, Santa Ana Mainplace

Macy's•Santa Ana, CA

6d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You work toward selling goals by engaging customers and using effective selling behaviors, building trust and customer loyalty through each interaction. The role is focused on customer service and selling, not just cashiering, and includes helping keep the shopping space clean, organized, and inviting. You prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. On the sales floor, you welcome customers and build friendly, personal relationships. You also help maintain a shoppable space by merchandising new merchandise, processing damages, testers, and selected returns to vendors, updating signs and pricing, and assisting with merchandise moves. You support the company’s Loyalty program, ensure customers have what they need, and close interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities.
Ability to work independently and effectively as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and provide personalized recommendations based on their needs.
Use product knowledge, customer engagement, and smart selling behaviors to meet sales goals.
Build customer relationships and encourage loyalty through attentive, hospitable service.
Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
Keep the sales floor clean, organized, and ready for customers.
Merchandise new receipts and assist with merchandise moves.
Process damages, testers, and selected merchandise to return to vendors.
Update signs and pricing.
Share Loyalty program benefits and ensure customers have what they need before ending the interaction.
Work collaboratively with colleagues to support customer and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.