Holiday Gift Guide Retail Sales Ambassador, Santa Ana Mainplace

Macy's•Santa Ana, CA

About The Position

As an Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also involves creating a welcoming customer experience, supporting vendor partnerships and events, and helping maintain the sales floor.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, and ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent reaching, moving, stooping, kneeling, crouching, and ladder climbing.
Color vision and frequent use of computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to improve sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, working toward sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice