Beauty Counter Manager - Prestige Beauty, Southcenter - Full Time
About The Position
The Beauty Counter Manager oversees all aspects of a cosmetics line in Macy’s Cosmetics Department, including coaching and supporting Beauty Advisors. The role combines team leadership and sales management with customer consultations, makeup and product application, and expert guidance on beauty products and trends. The manager analyzes sales performance, develops business-driving events, and works with vendors and the Prestige and total Beauty teams to meet sales goals and deliver a strong customer experience. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.
Requirements
- 3 to 5 years of relevant work experience.
- Demonstrated ability to lead a team, providing guidance, support, and coaching.
- Proficiency in vendor lines and beauty trends.
- Ability to use metrics and detailed reporting to develop action plans for sales goals.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work effectively across levels and departments.
- Creativity and strategic and technical thinking to address business challenges and opportunities.
- Attention to detail in daily tasks, reports, and business goals.
- Ability to coach Beauty Advisors to exceed daily goals.
- Passion for beauty and a business-minded attitude in a performance-based setting.
- Ability to resolve customer problems constructively and manage multiple tasks in a fast-paced environment.
- Enthusiasm for the beauty industry and ability to provide outstanding customer care.
- Strong organizational skills.
- Flexibility and sound judgment in ambiguous situations.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Responsibilities
- Coach and provide feedback to Beauty Advisors to support performance and engagement.
- Inspire teamwork to reach sales goals and elevate the customer experience.
- Build connections with customers interested in cosmetics, beauty, and fragrance, and provide customer consultations and product application.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, then develop action plans to achieve sales goals.
- Develop and implement business-driving events to achieve department goals.
- Oversee presentation, organization, storage, and replenishment of stock.
- Sell merchandise using effective customer service techniques and professional selling skills to reach productivity goals.
- Meet and exceed personal and company sales goals.
- Work with vendors to achieve strong business outcomes.
- Manage vendor events and promotions, including scheduling and execution.
- Maintain compliance with hygiene standards.
- Collaborate with the Prestige and total Beauty team to drive line sales and deliver the customer experience.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
