Beauty Advisor - Benefit, Southcenter - Full Time

Macy's•Seatac, WA

1d•$22 - $26•Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. The role focuses on building a client base and nurturing customer relationships to meet sales goals, using innovative selling approaches and communicating with customers virtually, by phone, and in person. You provide customer consultations, including applying makeup and other products.

Requirements

At least one year of customer service or selling experience.
Good understanding of beauty products and the ability to provide expert customer guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to support sales and order fulfillment.
Self-driven approach to learning beauty products and trends and keeping current with training.
Ability to demonstrate and teach product use through makeup application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to partner with the Beauty team to drive sales and deliver the customer experience.
Passion for beauty and a business-minded attitude in a performance-based setting.
Ability to resolve customer problems constructively.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Enthusiasm for the beauty industry and ability to provide outstanding customer care.
Flexibility and sound judgment in ambiguous situations.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain proper product displays, organization, storage, and inventory restocking.
Use the clientele program to connect with customers, meet sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and achieve personal sales targets.
Complete training through Macy’s educational resources, including vendor and virtual training as requested.
Merchandise new arrivals, process damages and testers, and select merchandise for return to vendors.
Use point-of-sale technology and applications to sell products and fulfill customer orders.
Follow hygiene standards and asset-protection control and compliance procedures.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.