Beauty Advisor - Benefit, Southcenter - Full Time

Macy's•Tukwila, WA

About The Position

The Beauty Advisor, also known as a Cosmetic Sales colleague, supports customers’ beauty needs and drives sales. The role combines product education and enthusiasm for beauty, with a focus on helping customers feel beautiful and confident, building a client base, and nurturing customer relationships to meet sales goals. The advisor provides consultations, including applying makeup and products, and communicates with customers in person, virtually, and by phone. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.

Requirements

At least 1 year of customer service or selling experience is required.
Good understanding of beauty products and the ability to give customers expert guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to support selling and order fulfillment.
Self-driven approach to learning beauty products, trends, and required training.
Ability to demonstrate and teach product use through makeup application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Passion for beauty and a business-minded attitude in a performance-based setting.
Ability to resolve customer problems constructively.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Enthusiasm for the beauty industry and ability to provide outstanding customer care.
Flexibility and sound judgment in ambiguous situations.
Ability to perform prolonged standing and walking, frequent computer and handheld-device use, reaching, crouching, kneeling, stooping, and ladder climbing; lift and move items weighing up to 25 pounds.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build relationships with customers by introducing beauty products and identifying their needs.
Demonstrate and teach the use of beauty products by applying them to customers.
Maintain proper display, organization, storage, and restocking of inventory.
Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual trainings as requested.
Merchandise new arrivals, process damages and testers, and select merchandise to return to vendors.
Use point-of-sale technology and applications to help sell and fulfill customer orders.
Follow hygiene standards and asset protection, control, and compliance procedures.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Partner with the total Beauty team to drive sales and deliver the customer experience.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice