Beauty Counter Manager - Core Brands - Beachwood Place

Nordstrom•Beachwood, OH

11d•Onsite

About The Position

In Nordstrom’s Beauty Department, the Beauty Counter Manager creates personalized beauty experiences and serves as both a salesperson and teacher while maximizing sales for an assigned beauty brand. The role involves providing beauty consultations and product recommendations, meeting sales goals through in-store and digital tools, coordinating vendor events and promotions, and maintaining customer relationships and a customer-ready department. The position requires passion for beauty and customer service, strong sales and organizational skills, and the ability to work a flexible schedule based on business needs, including evenings and weekends. The role includes continuous movement and handling merchandise during shifts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals, with interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.