Beauty Counter Manager - NARS - The Gardens

Nordstrom•Palm Beach, FL

2d•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department and combines sales with customer education to create personalized beauty experiences and maximize sales for the assigned beauty brand. The role involves makeup applications, skincare analyses, product recommendations, in-store and digital selling, and building customer loyalty. The manager also coordinates vendor events and promotions, maintains vendor relationships, and keeps the department organized and customer-ready. Nordstrom and luxury brand partners provide training on beauty trends, products, and industry knowledge.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for customers, including providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and brand-partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.