Beauty Counter Manager - Kiehl's - The Grove

Nordstrom•Los Angeles, CA

5d•$27 - $28•Onsite

About The Position

The Beauty Counter Manager plays a dual role as a salesperson and teacher, maximizing sales for an assigned beauty brand. The role involves creating personalized beauty experiences, developing a customer following in-store and digitally, and contributing to a passionate, inclusive beauty team. The position is with Kiehl's in Nordstrom's Beauty Department at The Grove. The manager provides makeup applications and skincare analyses, recommends products based on customers' beauty goals, pursues sales goals using in-store and digital tools, and coordinates vendor events and promotions. The role also involves maintaining vendor relationships, keeping the department organized and customer-ready, staying current on beauty trends and products through training, and handling transactions while building customer loyalty.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, and ability to provide a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers' beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.