Beauty Sales - Dior - The Grove

Nordstrom•Los Angeles, CA

About The Position

In the Nordstrom Beauty Department, the Beauty Sales role focuses on creating personalized beauty experiences and helping customers feel their best. The position engages customers to understand their needs and maximize sales for on-trend and luxury beauty brands. Team members are expected to be passionate about beauty trends, makeup, and skincare, and to build a customer following both in-store and digitally. The role includes applying makeup, conducting skincare analyses, recommending products, achieving in-store and digital sales goals, and supporting department events and services. Beauty Sales employees help maintain a welcoming, inclusive, organized, and customer-ready department; stay current through Nordstrom and brand-partner training; and manage transactions while building customer loyalty. The position pays $24.45–$25.45 per hour. Beauty sales roles typically receive 3% commission. The role may also be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals, with interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve sales goals for in-store and digital selling, using selling tools including text and social media.
Book appointments and drive sales for in-store beauty events and services.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training from Nordstrom and brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.