Beauty and Wellness Consultant

Walgreens•Bullhead City, AZ

9d•Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care. The role offers impartial beauty and wellness expertise regardless of brand or budget, helps customers find solutions to their needs, and provides services such as mini-makeovers, skincare consultations, and product demonstrations. The consultant models a distinctive customer experience and maintains standards across the beauty department. The position also supports department performance through sales, product recommendations, promotional events, inventory and tester upkeep, and compliance with company policies and applicable laws. The consultant maintains product and industry knowledge, participates in training, and collaborates with store leadership and team members.

Requirements

High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to work toward goals with little or no supervision, complete objectives independently, and determine when issues need escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or Esthetician licensure granted by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling Prestige brands.
A degree from beauty school.
Experience with another retailer through an externship.

Responsibilities

Greet customers, offer assistance, ask questions to determine their needs, and recommend appropriate products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Provide product expertise, demonstrations, consultations, mini-makeovers, and skincare advice using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
Build customer relationships, provide authentic closure to interactions, and use omni-channel solutions to enhance customer engagement.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance in partnership with store leadership.
Use link-selling and up-selling, including presenting sale items and complementary offerings.
Use testers and sampling to demonstrate product application and promote items through beauty promotional programs.
Keep testers stocked and compliant with hygiene standards, and maintain a clean, organized department.
Follow asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and conference calls about programs, promotions, product launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment.
Comply with state and local laws for regulated products, company policies, and respectful workplace practices.
Complete special assignments as assigned.
Monitor personal performance, set high standards, stay aware of beauty and wellness trends, and pursue self-development.
Maintain knowledge of competitors, product and brand launches, and industry trends.
Attend meetings, seminars, training, and assigned e-learning; share beauty updates and training with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
Work with Store Leadership to review goals and maintain product knowledge.