Beauty and Wellness Consultant

Walgreens•Rochester Hills, MI

5d•Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care and impartial product advice regardless of brand or budget. The role demonstrates a passion for beauty and wellness, shares product knowledge, and helps customers find solutions for their needs, including mini-makeovers and skincare consultations, with an emphasis on their total look. The consultant models a distinctive customer experience and oversees the standards of the beauty department. The consultant greets and assists customers, identifies their needs, answers questions, resolves issues, demonstrates products, and provides consultations. They lead in-store events, build customer relationships, use omni-channel options, and locate products at other stores or online when needed. The role also supports sales goals, department operations, product and brand knowledge, training, and collaboration with store leadership.

Requirements

High school diploma or GED and at least one year of experience in retail sales requiring achievement of a defined sales goal, or at least one year proactively selling beauty or cosmetic products and providing customer care.
Ability to accomplish goals with little or no supervision, complete objectives independently, and determine when issues need escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician licensure from the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing customer makeovers.
Experience selling prestige brands.
Degree from a beauty school.
Experience with another retailer through an externship.

Responsibilities

Engage customers by greeting them, offering assistance, determining their needs, and explaining appropriate products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Demonstrate products and provide consultations using tools such as the Skin Hydrometer and tablet.
Lead in-store events promoting brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
Build customer relationships and provide authentic closure to customer interactions.
Use omni-channel solutions and locate products at other stores or online when unavailable in-store.
Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance with store leadership and district partners.
Use link-selling and up-selling by presenting sale items and complementary products.
Use testers and samples to demonstrate product application and promotional offerings.
Stock and maintain testers according to hygiene standards and keep the department clean and organized.
Follow asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and calls about programs, promotions, new products, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with applicable laws for regulated products.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments as assigned.
Monitor personal performance, set high standards, keep aware of beauty and wellness trends, and pursue self-development.
Maintain knowledge of competitors, product and brand launches, and industry trends.
Attend meetings, seminars, training, and assigned e-learning; share beauty updates and learnings with the store team.
Maintain a professional appearance and image in accordance with company guidelines.
Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
Work with Store Leadership to review goals and maintain product knowledge.