Beauty and Wellness Consultant

Walgreens•Flower Mound, TX

9d•Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional customer care and impartial, personalized beauty and wellness advice across brands and budgets. The role shares beauty knowledge, helps customers find solutions for their needs—including mini-makeovers and skincare consultations—and creates a distinctive customer experience focused on the customer’s total look. The consultant also oversees and maintains beauty department standards. The role engages customers through greetings, product assistance, consultations, demonstrations, and follow-up; resolves questions and issues; builds customer relationships; and uses omni-channel options to locate products in other stores or online. Consultants lead in-store events that promote brand awareness and loyalty, and provide warm transfers to other store areas when appropriate. Operational duties include achieving sales goals, reviewing business performance with store leadership, link-selling and up-selling, demonstrating products with testers and samples, maintaining tester hygiene and department organization, following asset protection procedures, processing register transactions, and complying with applicable laws and company policies. The consultant participates in meetings and promotions, completes assigned work, maintains product and industry knowledge, attends training, and supports and trains new Beauty and Wellness Consultants. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

High school diploma or GED.
At least one year of experience in retail sales requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to accomplish goals with little or no supervision, complete objectives independently, and determine when issues should be escalated.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician licensure from the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with individuals at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing customer makeovers.
Experience selling prestige brands.
Degree from beauty school.
Experience with another retailer through an externship.

Responsibilities

Engage customers by greeting them, offering assistance, identifying their needs, and informing them of appropriate products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Provide product expertise, demonstrations, and consultations, including mini-makeovers and skincare consultations, using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events promoting brand awareness and loyalty for Owned Brands and total Beauty, Wellness, and Personal Care.
Build and foster customer relationships, provide authentic closure to interactions, and use omni-channel solutions to enhance customer engagement.
Locate unavailable products in other stores or online and provide warm transfers to other store areas when needed.
Achieve or exceed predetermined sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance with store leadership and focus on link-selling and up-selling complementary and promotional products.
Use testers and samples to demonstrate product application; keep testers stocked and maintained according to hygiene standards and keep the department clean and organized.
Follow asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with laws governing regulated products and with company policies.
Complete special assignments as assigned and maintain respectful relationships with coworkers.
Pursue self-development, monitor performance, maintain awareness of beauty and wellness trends, and improve job performance.
Maintain knowledge of competitors, product and brand launches, and industry trends; share beauty updates and training learnings with the store team.
Attend assigned training and e-learning, maintain a professional appearance in accordance with company guidelines, and model behavior for and assist new consultants.
Work collaboratively with Store Leadership to review goals and maintain product knowledge.