Beauty and Wellness Consultant
About The Position
The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care, offering impartial expertise and advice across brands and budgets. The consultant demonstrates enthusiasm for beauty and wellness, shares product knowledge, and helps customers find solutions for their needs through services such as mini-makeovers and skincare consultations, with attention to their overall look. The role models a distinctive customer experience and oversees beauty department standards. The consultant engages customers, identifies their needs, recommends products and services, demonstrates products, and builds customer relationships. The role also promotes beauty, wellness, and personal care through in-store events and omnichannel options; supports sales goals and department operations; maintains testers, hygiene, and department organization; processes purchases; and follows company procedures and applicable laws. The consultant pursues ongoing learning about beauty and wellness trends, products, brands, and competition; attends required training and business meetings; maintains a professional appearance; and shares knowledge and provides assistance to other consultants. The position requires a flexible schedule, including evenings, weekends, and holidays.
Requirements
- High school diploma or GED and at least one year of retail sales experience involving defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
- Experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives, and determining when issues should be escalated.
- Knowledge of products and brands to engage customers and meet their needs.
- Experience building and maintaining relationships within a team.
- Basic PC and tablet skills.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Cosmetology or esthetician licensure granted by the appropriate state licensing authority.
- Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
- Experience demonstrating makeup application and providing makeovers to customers.
- Experience selling prestige brands.
- Degree from a beauty school.
- Retail externship experience.
Responsibilities
- Greet customers, offer assistance, answer questions, and resolve issues to support a positive customer experience.
- Ask questions to identify customers’ needs, explain appropriate products and services, and provide warm transfers to other store areas when necessary.
- Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
- Lead and deliver in-store events promoting brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
- Build customer relationships, provide authentic closure to interactions, and use omnichannel solutions to enhance the customer experience.
- Locate products in other stores or online when they are unavailable in the store.
- Achieve or exceed sales goals by assisting customers with purchases and modeling exceptional customer care.
- Review beauty business performance within the store and district in partnership with store leadership.
- Use link-selling and up-selling by presenting sale items and complementary offerings.
- Use testers and samples to demonstrate products and leverage beauty promotional programs.
- Keep testers stocked and maintained according to hygiene standards, and maintain a clean, organized department.
- Follow asset protection procedures to identify and minimize profit loss.
- Process customer and employee purchases on the cash register.
- Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
- Maintain working knowledge of store systems and equipment.
- Comply with state and local laws concerning regulated products, company policies, and procedures, and maintain respectful coworker relationships.
- Complete special assignments as assigned.
- Pursue self-development, monitor performance, set high personal standards, stay aware of beauty and wellness trends, and improve job performance.
- Maintain knowledge of competitors, new product and brand launches, and industry trends.
- Attend meetings, seminars, training, and other learning opportunities; share beauty updates and training learnings with the store team.
- Complete e-learning modules and training requested by a manager or assigned by Corporate.
- Maintain a professional appearance and image in accordance with company guidelines.
- Model and share effective behavior with other Beauty and Wellness Consultants, and train and assist new consultants.
- Work collaboratively with Store Leadership to review goals and maintain product knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
