Beauty and Wellness Consultant

Walgreens•Orlando, FL

10d

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional customer care and impartial, personalized beauty and wellness advice across brands and budgets. The role demonstrates beauty and wellness expertise, helps customers find solutions through product recommendations, mini-makeovers and skincare consultations, and delivers an engaging customer experience while maintaining the beauty department’s standards. The consultant builds customer relationships, provides product demonstrations and consultations, supports in-store events, and uses store and omni-channel resources to help customers locate products. The role also works toward sales goals through customer assistance, link-selling and up-selling; maintains testers and department cleanliness; follows asset protection and regulatory procedures; and participates in training, meetings and promotional activities. The position requires a high school diploma or GED and at least one year of qualifying retail sales or beauty-product sales and customer-care experience. The consultant is expected to develop product and industry knowledge, collaborate with store leadership and coworkers, maintain a professional appearance, and work a flexible schedule that includes evenings, weekends and holidays.

Requirements

High school diploma or GED.
At least one year of experience working in a retail sales environment that required meeting a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to work toward goals with little or no supervision, complete objectives independently, and determine when issues need escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or Esthetician license granted by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling Prestige brands.
Degree from a beauty school.
Experience with another retailer through an externship.

Responsibilities

Greet customers, offer assistance, identify their needs, and recommend appropriate products and services.
Resolve customer issues and provide a positive, distinctive customer experience.
Provide impartial beauty and wellness advice, product demonstrations, consultations, mini-makeovers, and skincare consultations.
Build customer relationships and provide authentic closure to customer interactions.
Lead and deliver in-store events that promote brand awareness and loyalty.
Use omni-channel solutions and locate products at other stores or online when they are unavailable in-store.
Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance in partnership with store leadership.
Use link-selling, up-selling, sale items, complementary offerings, testers, and sampling to support sales and product education.
Maintain stocked testers in accordance with hygiene standards and keep the department clean and organized.
Follow company asset protection procedures and help identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with laws governing regulated products.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Monitor and improve personal performance, stay informed about beauty and wellness trends and competitors, and pursue self-development.
Attend training and learning opportunities, complete assigned e-learning, and share beauty updates and training with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
Work collaboratively with Store Leadership to review goals and maintain product knowledge.