Beauty and Wellness Consultant
About The Position
The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care, offering impartial expertise and advice across brands and budgets. The role demonstrates a passion for beauty and wellness and helps customers find solutions through product recommendations, mini-makeovers, skincare consultations, and guidance on their overall look. The consultant models a distinctive customer experience and maintains beauty department standards. The role supports customers through product demonstrations and consultations, in-store events, and omnichannel services. It also pursues sales goals, maintains department presentation and hygiene, follows asset-protection and company procedures, and keeps current on products, brands, and industry trends. The consultant collaborates with store leadership and coworkers, participates in training, and helps train other Beauty and Wellness Consultants.
Requirements
- High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
- Experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives and determining when issues should be escalated.
- Knowledge of products and brands to engage customers and meet their needs.
- Experience building and maintaining relationships within a team.
- Basic PC and tablet skills.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Cosmetology or esthetician licensure granted by the appropriate state licensing authority.
- Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
- Experience demonstrating makeup application and providing customer makeovers.
- Experience selling prestige brands.
- Degree from a beauty school.
- Retailer externship experience.
Responsibilities
- Greet customers, offer assistance, resolve issues, and identify customer needs through questions and active listening.
- Recommend appropriate products and services and provide warm transfers to other store areas when necessary.
- Provide product expertise, demonstrations, and consultations using tools such as the Skin Hydrometer and tablet.
- Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
- Build customer relationships, provide authentic closure to interactions, and use omnichannel solutions to enhance customer engagement.
- Locate products at other stores or online when unavailable in the store.
- Achieve or exceed sales goals through customer assistance and exceptional customer care.
- Review beauty business performance with store leadership and focus on link-selling and up-selling complementary products and sale items.
- Use testers and samples to demonstrate products and promote items from beauty promotional programs.
- Maintain testers in compliance with hygiene standards and keep the department clean and organized.
- Follow asset-protection procedures to identify and minimize profit loss.
- Process customer and employee purchases at the cash register.
- Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
- Maintain working knowledge of store systems and equipment and comply with laws governing regulated products.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments as assigned.
- Monitor personal performance, set high standards, follow beauty and wellness trends, learn from others, and improve job performance.
- Maintain knowledge of competitors, product and brand launches, and industry trends.
- Attend meetings, seminars, training, and e-learning; share beauty updates and training learnings with the store team.
- Maintain a professional appearance in accordance with company guidelines.
- Model effective behaviors and provide training and assistance to new Beauty and Wellness Consultants.
- Work with Store Leadership to review goals and maintain product knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
