Beauty and Wellness Consultant
About The Position
The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care. The role offers impartial beauty and wellness expertise and advice regardless of brand or budget, and helps customers find solutions through product recommendations, mini-makeovers, and skincare consultations, with an emphasis on the customer’s total look. The consultant models a distinctive customer experience and maintains overall beauty department standards. The position combines customer engagement and product expertise with sales, department operations, and ongoing learning. Consultants demonstrate products using tools such as a Skin Hydrometer and tablet; lead in-store events; support sales goals through link-selling, up-selling, sampling, and product demonstrations; maintain clean, hygienic displays; and follow company procedures. They also develop their product and industry knowledge, attend training, and collaborate with store leadership and coworkers.
Requirements
- High school diploma or GED and at least one year of experience in retail sales with defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
- Experience developing ways to accomplish goals with little or no supervision, completing objectives independently, and determining when issues need escalation.
- Knowledge of products and brands to engage customers and meet their needs.
- Experience building and maintaining relationships within a team.
- Basic PC or tablet skills.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Cosmetology or esthetician licensure from the appropriate state licensing authority.
- Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
- Experience demonstrating makeup application and providing customer makeovers.
- Experience selling Prestige brands.
- A degree from beauty school.
- Experience with another retailer through an externship.
Responsibilities
- Greet and engage customers, identify their needs, offer assistance, and recommend appropriate products and services.
- Resolve customer issues and answer questions to support a positive customer experience; make warm transfers to other store areas when appropriate.
- Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
- Lead in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
- Build customer relationships, provide authentic closure to interactions, and use omni-channel solutions to enhance engagement.
- Locate products at other stores or online when they are unavailable in the store.
- Meet or exceed sales goals by assisting customers and modeling exceptional customer care.
- Review beauty business performance with store leadership and focus on link-selling and up-selling complementary or sale items.
- Use testers and sampling to demonstrate product application and promote items from beauty promotional programs.
- Maintain testers according to hygiene standards and keep the department clean and organized.
- Follow asset protection procedures to identify and minimize profit loss.
- Process customer and employee purchases at the cash register.
- Participate in meetings and conference calls about programs, promotions, new products, brand launches, sales goals, and customer care.
- Maintain working knowledge of store systems and equipment, and comply with laws concerning regulated products.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments as assigned.
- Monitor personal performance, set high standards, keep up with beauty and wellness trends, and seek ways to improve job performance.
- Maintain knowledge of competitors, product and brand launches, and industry trends.
- Attend meetings, seminars, training, and e-learning, and share beauty updates and training learnings with the store team.
- Maintain a professional appearance in accordance with company guidelines.
- Model effective behaviors and provide training and assistance to new Beauty and Wellness Consultants.
- Work with Store Leadership to review goals and maintain product knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
