Beauty and Wellness Consultant

Walgreens•Miami, FL

1d•Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and exceptional customer care. The role provides impartial, personalized expertise and advice regardless of brand or budget, and offers solutions for customers’ beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customer’s total look. The consultant models a distinctive and delightful customer experience, shares beauty knowledge and inspiration, and oversees and maintains beauty department standards. The consultant engages customers, identifies their needs, recommends appropriate products and services, resolves issues, and builds customer relationships. They demonstrate products and provide consultations using tools such as a Skin Hydrometer and tablet, lead in-store events, and use omnichannel solutions to support customer engagement. They also pursue sales goals, maintain department standards and testers, process transactions, follow asset protection and regulatory procedures, and participate in promotional and business updates. The role includes ongoing learning about beauty and wellness trends, products, brands, and competitors. The consultant attends training and meetings, completes assigned e-learning, maintains a professional appearance, collaborates with store leadership, and helps train and support other Beauty and Wellness Consultants. Walgreens, founded in 1901, serves customers and patients through approximately 8,000 stores in the U.S. and Puerto Rico and has approximately 211,000 team members. The position remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma or GED.
At least one year of experience working in a retail sales environment that required meeting a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to accomplish goals with little or no supervision, rely on oneself to complete objectives, and determine when issues should be escalated.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or Esthetician license granted by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with individuals at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling Prestige brands.
Degree from a beauty school.
Experience with another retailer in the form of an externship.

Responsibilities

Greet and engage customers, offer assistance, identify their needs, and recommend appropriate products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model customer-care best practices, provide warm transfers when appropriate, and build customer relationships with authentic closure of interactions.
Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events promoting brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
Use omnichannel solutions and locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals through product recommendations and exceptional customer care.
Review beauty business performance with store leadership and maintain focus on link-selling and up-selling.
Use testers and sampling to demonstrate products and leverage beauty promotional programs.
Keep testers stocked and compliant with hygiene standards and maintain a clean, organized department.
Follow company asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with applicable state and local laws for regulated products.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments as assigned.
Pursue self-development, monitor performance, maintain awareness of industry trends, and improve job performance.
Attend meetings, seminars, training, and business-driving opportunities; complete assigned e-learning modules.
Educate the store team about beauty updates and learnings from training.
Maintain a professional appearance in accordance with company guidelines.
Model expected behaviors and provide training and assistance to new Beauty and Wellness Consultants.
Work collaboratively with Store Leadership to review goals and maintain product knowledge.