Beauty and Wellness Consultant

Walgreens • Town of New Castle, NY

4d • $18 - $25

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care and expertise regardless of brand or budget. The role demonstrates a passion for beauty and wellness, provides inspirational product knowledge and advice, and offers solutions for customers’ beauty and wellness needs, including mini-makeovers and skincare consultations. The consultant models a distinctive customer experience and maintains overall beauty department standards.

The position supports customers through product demonstrations and consultations, in-store events, relationship building, and omnichannel solutions. It also pursues sales goals, maintains testers and department organization, follows asset protection and regulatory procedures, processes purchases, and participates in relevant meetings and training. The consultant stays current on industry trends and product launches, maintains a professional appearance, and shares knowledge with and assists other Beauty and Wellness Consultants.

Requirements

• High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives, and determining when issues should be escalated.
• Knowledge of products and brands to engage customers and meet their needs.
• Experience building and maintaining relationships within a team.
• Basic PC and tablet skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Cosmetology or esthetician licensure from the appropriate state licensing authority.
• Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
• Experience demonstrating makeup application and providing customer makeovers.
• Experience selling Prestige brands.
• Degree from a beauty school.
• Externship experience with another retailer.

Responsibilities

• Greet and assist customers, resolve issues, answer questions, and identify customer needs to recommend appropriate products and services.
• Model customer care best practices, offer product options, and provide warm transfers to other store areas when needed.
• Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
• Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
• Build customer relationships and use omnichannel solutions to improve customer engagement and experience.
• Locate products at other stores or online when they are unavailable in-store.
• Meet or exceed sales goals by assisting customers and modeling exceptional customer care.
• Review beauty business performance with store leadership and maintain focus on link-selling, upselling, sale items, and complementary offerings.
• Use testers and samples to demonstrate products and promotional offerings; keep testers stocked and maintained according to hygiene standards and keep the department clean and organized.
• Follow asset protection procedures to identify and minimize profit loss.
• Process customer and employee purchases at the cash register.
• Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
• Maintain working knowledge of store systems and equipment, and comply with laws covering regulated products.
• Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments as assigned.
• Monitor personal performance, set high standards, keep current with beauty and wellness trends, and work to improve job performance.
• Maintain knowledge of competitors, new product and brand launches, and industry trends.
• Attend meetings, seminars, training, and e-learning; share new beauty updates and learning with the store team.
• Maintain a professional appearance in accordance with company guidelines.
• Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
• Work with Store Leadership to review goals and maintain product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED