Beauty and Wellness Consultant
About The Position
The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and exceptional customer care. The role offers impartial, personalized product expertise and advice across brands and budgets, and provides solutions for customers’ beauty and wellness needs, including mini-makeovers and skincare consultations. The consultant models a distinctive customer experience and helps maintain overall beauty department standards. The position includes customer engagement and relationship building, product demonstrations and consultations, in-store events, sales and operational activities, and ongoing training and development. The consultant works collaboratively with store leadership and other team members to meet sales goals, maintain product knowledge, and deliver customer care.
Requirements
- High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
- Experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives, and determining when issues should be escalated.
- Knowledge of products and brands to engage customers and meet their needs.
- Experience building and maintaining relationships within a team.
- Basic PC and tablet skills.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Cosmetology or Esthetician licensure granted by the appropriate state licensing authority.
- Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
- Experience demonstrating makeup application and providing makeovers to customers.
- Experience selling Prestige brands.
- Degree from a beauty school.
- Experience with another retailer through an externship.
Responsibilities
- Greet customers, offer assistance, resolve issues, answer questions, and identify customer needs by listening and asking questions.
- Recommend appropriate products and services, provide warm transfers to other store areas when needed, and help customers locate products in other stores or online.
- Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet, including beauty and skincare guidance.
- Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness and Personal Care.
- Build customer relationships and provide authentic closure to customer interactions; use omni-channel solutions to enhance customer engagement and experience.
- Achieve or exceed sales goals by assisting customers and demonstrating exceptional customer care.
- Review beauty business performance with store leadership and focus on link-selling, up-selling, sale items, and complementary products.
- Use testers and samples to demonstrate product application and make use of beauty promotional programs.
- Maintain testers in accordance with hygiene standards and keep the department clean and organized.
- Follow asset protection procedures to identify and minimize profit loss.
- Process customer and employee purchases at the cash register.
- Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
- Maintain working knowledge of store systems and equipment, and comply with applicable laws concerning regulated products.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments as assigned.
- Pursue self-development by monitoring performance, setting high standards, keeping up with beauty and wellness trends, learning from others, and improving job performance.
- Maintain knowledge of competitors, product and brand launches, and industry trends; attend meetings, seminars, training, and assigned e-learning.
- Share beauty updates and training with the store team, model expected behavior, and provide training and assistance to new Beauty and Wellness Consultants.
- Maintain a professional appearance in accordance with company guidelines and collaborate with Store Leadership to review goals and maintain product knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
