Beauty and Wellness Consultant

Walgreens•Springfield, MO

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional customer care and impartial, personalized beauty and wellness advice across brands and budgets. The role provides product expertise and inspiration, helps customers find solutions for their beauty and wellness needs through demonstrations, mini-makeovers, and skincare consultations, and delivers a distinctive customer experience. The consultant also oversees and maintains beauty department standards.

Requirements

High school diploma or GED and at least one year of experience in a retail sales environment requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to develop ways to accomplish goals with little or no supervision, complete objectives independently, and determine when escalation is necessary.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician license issued by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
Experience demonstrating makeup application and providing customer makeovers.
Experience selling prestige brands.
Degree from a beauty school.
Experience with another retailer in the form of an externship.

Responsibilities

Greet and assist customers, identify their needs, recommend appropriate products and services, and resolve customer questions or issues.
Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and customer loyalty.
Build customer relationships, provide authentic closure to interactions, and use omnichannel solutions to improve customer engagement.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and demonstrating exceptional customer care.
Review beauty business performance with store leadership and focus on link-selling and up-selling.
Use testers and samples to demonstrate product application; maintain testers according to hygiene standards and keep the department clean and organized.
Follow asset protection procedures and process customer and employee purchases on the cash register.
Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with applicable laws and company policies.
Complete special assignments as assigned and maintain respectful relationships with coworkers.
Monitor personal performance, pursue self-development, and maintain awareness of beauty and wellness trends, products, brands, competitors, and industry developments.
Attend training, meetings, seminars, and other learning opportunities; share beauty updates and training with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model expected behaviors and provide training and assistance to new Beauty and Wellness Consultants.
Work collaboratively with Store Leadership to review goals and maintain product knowledge.