Beauty and Wellness Consultant

Walgreens•Plantation, FL

10d

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, and professional customer care and impartial, personalized beauty and wellness advice across brands and budgets. The role provides product expertise, demonstrations, mini-makeovers, and skincare consultations, focusing on customers’ overall look and needs. It also models a distinctive customer experience and maintains beauty department standards. The consultant supports customer engagement and loyalty through in-store events, relationship-building, and omnichannel solutions. The role works toward sales goals, maintains clean and hygienic displays and testers, supports store operations and asset protection, and stays current on products, brands, and industry trends. The consultant also participates in training and may provide assistance and training to new Beauty and Wellness Consultants.

Requirements

High school diploma or GED and at least one year of experience in a retail sales environment with defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to accomplish goals with little or no supervision, complete objectives independently, and determine when issues should be escalated.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician license issued by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all levels of an organization, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling prestige brands.
Degree from a beauty school.
Experience with another retailer in the form of an externship.

Responsibilities

Greet customers, offer assistance, identify their needs, and recommend appropriate products and services.
Resolve customer issues and provide a positive customer experience, including warm transfers to other store areas when needed.
Provide product demonstrations and consultations, including mini-makeovers and skincare consultations, using tools such as a Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
Build customer relationships, provide authentic closure to interactions, and use omnichannel solutions to enhance customer engagement.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and demonstrating exceptional customer care.
Review beauty business performance with store leadership and focus on link-selling, up-selling, sale items, and complementary products.
Use testers and samples to demonstrate product application, and maintain testers in compliance with hygiene standards.
Maintain a clean and organized department and implement asset-protection procedures to identify and minimize profit loss.
Process customer and employee purchases on the cash register.
Participate in meetings and conference calls about programs, promotions, new products, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment, and comply with applicable laws, company policies, and procedures.
Complete special assignments as assigned and maintain respectful relationships with coworkers.
Pursue self-development, monitor performance, maintain awareness of beauty and wellness trends, and improve job performance.
Maintain knowledge of competitors, product and brand launches, and industry trends.
Attend training and business-driving opportunities, complete assigned e-learning, and share beauty updates and training with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model expected behaviors and provide training and assistance to new Beauty and Wellness Consultants.
Work collaboratively with Store Leadership to review goals and maintain product knowledge.