Beauty and Wellness Consultant

Walgreens • Glendale, AZ

11d • Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional customer care and impartial, personalized beauty and wellness advice across brands and budgets. The consultant provides product knowledge and guidance, including mini-makeovers and skincare consultations, and helps customers find solutions tailored to their needs and total look. The role models a distinctive customer experience and oversees the standards of the beauty department.

The consultant engages customers, identifies their needs, resolves questions and issues, demonstrates products, and provides consultations using tools such as a Skin Hydrometer and tablet. The role also builds customer relationships, supports omni-channel shopping, locates products at other stores or online, and leads in-store events that promote brand awareness and loyalty.

Operational duties include meeting sales goals, reviewing business performance with store leadership, link-selling and up-selling, using testers and samples, maintaining department cleanliness and hygiene, following asset-protection procedures, processing purchases, and participating in meetings about programs, promotions, product launches, and sales goals. The consultant complies with company policies and applicable laws, maintains product and industry knowledge, attends training, and helps train and support other Beauty and Wellness Consultants.

Walgreens was founded in 1901 and serves customers and patients through approximately 8,000 stores in the U.S. and Puerto Rico. It has approximately 211,000 team members, including roughly 85,000 healthcare service providers.

Requirements

• High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience developing ways to accomplish goals with little or no supervision, completing objectives independently, and determining when issues should be escalated.
• Knowledge of products and brands to engage customers and meet their needs.
• Experience building and maintaining relationships within a team.
• Basic PC and tablet skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Cosmetology or Esthetician licensure granted by the appropriate state licensing authority, except in Puerto Rico.
• Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experience selling Prestige brands.
• Degree from a beauty school.
• Experience with another retailer through an externship.

Responsibilities

• Greet customers, offer assistance, identify their needs, and recommend suitable products and services.
• Resolve customer issues and questions, provide warm transfers when needed, and deliver a positive customer experience.
• Demonstrate products and provide consultations using tools such as the Skin Hydrometer and tablet.
• Lead in-store events promoting brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
• Build and foster customer relationships, provide authentic closure to interactions, and use omni-channel solutions to enhance customer engagement.
• Locate products at other stores or online when they are unavailable in the store.
• Meet or exceed sales goals by assisting customers and modeling exceptional customer care.
• Review beauty business performance with store leadership and consistently use link-selling and up-selling techniques.
• Use testers and samples to demonstrate product application and promotional items.
• Maintain testers in accordance with hygiene standards and keep the department clean and organized.
• Follow asset-protection procedures to identify and minimize profit loss.
• Process customer and employee purchases on the cash register.
• Participate in meetings and conference calls concerning programs, promotions, new items, brand launches, sales goals, and customer care.
• Maintain working knowledge of store systems and equipment and comply with laws governing regulated products.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments as assigned.
• Monitor personal performance, set high standards, stay aware of beauty and wellness trends, and improve job performance.
• Maintain knowledge of competition, product and brand launches, and industry trends.
• Attend meetings, seminars, training, and assigned e-learning; share beauty updates and training with the store team.
• Maintain a professional appearance and image in accordance with company guidelines.
• Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
• Work collaboratively with Store Leadership to review goals and maintain product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED