Beauty and Wellness Consultant

Walgreens•San Francisco, CA

9d•$21 - $24•Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing exceptional, friendly, efficient, and professional customer care. The consultant offers impartial, personalized expertise and advice across brands and budgets, demonstrates a passion for beauty and wellness, and provides customers with solutions for their needs. This includes product demonstrations, mini-makeovers, and skincare consultations focused on the customer's total look. The role models a distinctive customer experience and maintains overall beauty department standards. The consultant assists customers with product selection and services, resolves issues, builds customer relationships, and uses in-store and omni-channel options to improve the customer experience. The role also supports sales goals, department operations, product knowledge, in-store events, team learning, and compliance with company policies and applicable laws.

Requirements

High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives, and determining when issues should be escalated.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluent in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician licensure from the appropriate state licensing authority.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling Prestige brands.
Degree from a beauty school.
Experience with another retailer in the form of an externship.

Responsibilities

Greet and assist customers, identify their needs, recommend appropriate products and services, resolve issues, and provide warm transfers to other store areas when needed.
Model customer care best practices and build authentic relationships with customers.
Provide product demonstrations and consultations, including use of the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
Use omni-channel solutions to enhance customer engagement and locate products at other stores or online when unavailable in the store.
Meet or exceed sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance with store leadership and contribute to understanding store and district results.
Use link-selling and up-selling, demonstrate products with testers and samples, and leverage beauty promotional programs.
Maintain testers in accordance with hygiene standards and keep the department clean and organized.
Follow asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and calls about programs, promotions, new items, brand launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment, and comply with laws governing regulated products.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments as assigned.
Monitor personal performance, set high standards, stay aware of beauty and wellness trends, and pursue self-development.
Maintain knowledge of competitors, product and brand launches, and industry trends.
Attend meetings, seminars, training, and e-learning; share beauty updates and training learnings with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
Collaborate with Store Leadership to review goals and maintain product knowledge.