Beauty and Wellness Consultant

Walgreens • Santa Monica, CA

9d • $19 - $23

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and exceptional customer care. The consultant offers impartial, personalized expertise and advice regardless of brand or budget, demonstrates passion for beauty and wellness, and provides customers with solutions for their needs, including mini-makeovers and skincare consultations. The role emphasizes the customer’s total look, delivers a distinctive customer experience, and maintains overall beauty department standards.

The consultant assists customers with product selection and services, provides demonstrations and consultations, leads in-store promotional events, and uses omni-channel options to support customer engagement. The position also involves achieving sales goals, maintaining testers and department standards, processing purchases, following asset protection and company procedures, and keeping current with products and industry trends. The consultant participates in training and supports the development of other Beauty and Wellness Consultants.

Requirements

• High school diploma or GED and at least one year of experience in retail sales with defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Ability to develop ways to accomplish goals with little or no supervision, rely on oneself to complete objectives, and determine when issues require escalation.
• Knowledge of products and brands to engage customers and meet their needs.
• Experience building and maintaining relationships within a team.
• Basic PC and tablet skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Fluent in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Cosmetology or Esthetician licensure granted by the appropriate state licensing authority.
• Experience establishing and maintaining relationships with individuals at all levels of an organization, in the business community, and with vendors.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experience selling Prestige brands.
• Degree from a beauty school.
• Experience with another retailer through an externship.

Responsibilities

• Greet customers, offer assistance, identify their needs, explain suitable products and services, answer questions, and resolve issues.
• Model customer care best practices and build positive, authentic relationships with customers.
• Provide product demonstrations and consultations, including skincare consultations and mini-makeovers, using tools such as the Skin Hydrometer and tablet.
• Lead and deliver in-store events promoting brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
• Use omni-channel solutions to enhance customer engagement and locate products at other stores or online when unavailable in-store.
• Meet or exceed sales goals through customer assistance, link-selling, up-selling, and promoting complementary and sale items.
• Review beauty business performance in partnership with store leadership.
• Use testers and samples to demonstrate products and promotional offerings; keep testers stocked and compliant with hygiene standards and maintain a clean, organized department.
• Follow asset protection procedures to identify and minimize profit loss.
• Process customer and employee purchases on the cash register.
• Participate in meetings and conference calls about programs, promotions, product launches, sales goals, and customer care.
• Maintain working knowledge of store systems and equipment and comply with applicable laws for regulated products.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments as assigned.
• Pursue self-development, monitor performance, maintain awareness of beauty and wellness trends, and improve job performance.
• Maintain knowledge of competitors, product and brand launches, and industry trends.
• Attend meetings, seminars, training, and assigned e-learning; share beauty updates and training with the store team.
• Maintain a professional appearance in accordance with company guidelines.
• Model and share effective behaviors, and provide training and assistance to new Beauty and Wellness Consultants.
• Work collaboratively with Store Leadership to review goals and maintain product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED