Beauty and Wellness Consultant

Walgreens•Chandler, AZ

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care and advice across brands and budgets. The role demonstrates a passion for beauty and wellness, shares product expertise, and helps customers find solutions for their needs through product demonstrations, mini-makeovers, and skincare consultations, with attention to their overall look. The consultant models a distinctive customer experience and maintains beauty department standards. The position engages customers, identifies their needs, resolves issues, and recommends appropriate products and services. It builds customer relationships, uses omni-channel options, locates products at other stores or online, and leads in-store events that promote brand awareness and loyalty. The consultant pursues sales goals through customer assistance, link-selling, and up-selling; maintains testers and a clean department; processes purchases; and follows asset protection procedures, company policies, and applicable laws. The consultant stays current on beauty and wellness trends, competitors, products, brands, and launches; attends training and business meetings; shares updates with the store team; and helps train new consultants. The role works collaboratively with store leadership to review goals and maintain product knowledge, and maintains a professional appearance in accordance with company guidelines.

Requirements

High school diploma or GED and at least one year of experience in a retail sales environment with defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to accomplish goals with little or no supervision, complete objectives independently, and determine when issues need escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or esthetician license granted by the appropriate state licensing authority, except in Puerto Rico.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experience selling prestige brands.
Degree from a beauty school.
Experience with another retailer through an externship.

Responsibilities

Greet and assist customers, ask questions to identify their needs, and recommend suitable products and services.
Resolve customer issues and provide a positive, professional customer experience.
Provide product demonstrations, consultations, mini-makeovers, and skincare guidance, including use of tools such as the Skin Hydrometer and tablet.
Lead in-store events promoting brand awareness and loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
Build customer relationships, provide authentic closure to interactions, and use omni-channel solutions to support customer engagement.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and using link-selling and up-selling techniques.
Review beauty business performance with store leadership and participate in meetings and calls about programs, promotions, product launches, and sales goals.
Use testers and samples to demonstrate products; keep testers stocked and maintained according to hygiene standards and maintain a clean, organized department.
Follow asset protection procedures and process customer and employee purchases at the cash register.
Maintain working knowledge of store systems and equipment and comply with applicable laws, company policies, and procedures.
Complete special assignments and maintain respectful relationships with coworkers.
Monitor and improve personal performance, stay informed about industry and competitor trends, and participate in training and learning modules.
Educate store team members about beauty updates and training, and provide training and assistance to new Beauty and Wellness Consultants.
Work with store leadership to review goals and maintain product knowledge.
Maintain a professional appearance and image in accordance with company guidelines.