Beauty and Wellness Consultant

Walgreens•Denver, CO

5d•$20 - $25

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care and advice across brands and budgets. The role calls for a passion for beauty and wellness and the ability to provide product knowledge and solutions, including mini-makeovers and skincare consultations, with attention to the customer’s total look. The consultant models a distinctive customer experience and maintains overall beauty department standards. The position serves customers through product demonstrations and consultations, in-store events, relationship-building, and omni-channel solutions. It also supports sales goals and store operations, including maintaining testers and department cleanliness, processing purchases, following asset-protection procedures, and complying with company policies and applicable laws. The consultant continues developing product and industry knowledge, participates in training, and helps educate and support other consultants.

Requirements

High school diploma or GED and at least one year of retail sales experience involving defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Ability to develop ways to accomplish goals with little or no supervision, complete objectives independently, and determine when issues require escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or Esthetician licensure from the appropriate state licensing authority.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing customer makeovers.
Experience selling Prestige brands.
Degree from a beauty school.
Retailer externship experience.

Responsibilities

Greet and assist customers, resolve issues, answer questions, and identify needs to recommend appropriate products and services.
Model customer-care best practices and provide personalized, impartial beauty and wellness advice.
Provide product demonstrations and consultations using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and customer loyalty.
Build and foster customer relationships, provide authentic closure to interactions, and use omni-channel solutions to enhance the customer experience.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and providing exceptional customer care.
Review beauty business performance with store leadership and support link-selling and up-selling.
Use testers and samples to demonstrate products and promotional offerings; keep testers stocked and maintained according to hygiene standards and maintain a clean, organized department.
Follow asset-protection procedures and process customer and employee purchases at the cash register.
Participate in meetings and conference calls concerning programs, promotions, launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with applicable laws, company policies, and procedures.
Complete special assignments as assigned.
Monitor personal performance, pursue self-development, stay current with beauty and wellness trends, and maintain knowledge of competitors, products, brands, and industry trends.
Attend meetings, seminars, and training, complete required e-learning, and share beauty updates and learnings with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model effective behavior, train and assist new Beauty and Wellness Consultants, and collaborate with Store Leadership on goals and product knowledge.