Beauty and Wellness Consultant

Walgreens • North Bellmore, NY

5d • $18 - $25 • Onsite

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by delivering friendly, efficient, professional customer care and impartial, personalized product expertise regardless of brand or budget. The role demonstrates passion for beauty and wellness, offers product knowledge and advice, and helps customers find solutions for their needs through services such as mini-makeovers, product demonstrations, and skincare consultations. The consultant models a distinctive customer experience and maintains overall beauty department standards.

The position also supports sales and store operations by meeting sales goals, reviewing business performance with store leadership, maintaining testers and department cleanliness, processing purchases, and following asset protection procedures and applicable laws and company policies. The consultant develops product and industry knowledge, participates in training and business-driving opportunities, and collaborates with store leadership and other consultants. The schedule requires flexibility, including evenings, weekends, and holidays.

Requirements

• High school diploma or GED and at least one year of retail sales experience requiring achievement of a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience developing ways to accomplish goals with little or no supervision, completing objectives independently, and determining when issues require escalation.
• Knowledge of products and brands to engage customers and meet their needs.
• Experience building and maintaining relationships within a team.
• Basic PC/tablet skills.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Cosmetology or esthetician licensure granted by the appropriate state licensing authority.
• Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
• Experience demonstrating makeup application and providing makeovers to customers.
• Experience selling Prestige brands.
• Degree from a beauty school.
• Experience with another retailer through an externship.

Responsibilities

• Greet and assist customers, identify their needs, explain appropriate products and services, resolve issues, and provide a positive customer experience.
• Provide product demonstrations and consultations, including skincare advice, using tools such as the Skin Hydrometer and tablet.
• Lead and deliver in-store events that promote brand awareness and customer loyalty for Owned Brands and total Beauty, Wellness and Personal Care.
• Build customer relationships, provide authentic closure to interactions, use omni-channel solutions, and locate unavailable products in other stores or online.
• Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
• Review beauty business performance within the store and district in partnership with store leadership.
• Use link-selling and up-selling by presenting sale items and complementary products.
• Use testers and samples to demonstrate product application and promotional offerings.
• Maintain testers according to hygiene standards and keep the department clean and organized.
• Follow asset protection procedures to identify and minimize profit loss.
• Process customer and employee purchases on the cash register.
• Participate in meetings and conference calls about programs, promotions, new items, brand launches, sales goals, and customer care.
• Maintain working knowledge of store systems and equipment.
• Comply with state and local laws regarding regulated products, company policies, and respectful workplace practices.
• Complete special assignments as assigned.
• Pursue self-development, monitor performance, set high standards, and stay current on beauty and wellness trends and industry developments.
• Attend meetings, seminars, training, and e-learning; share new beauty information and training with the store team.
• Maintain a professional appearance in accordance with company guidelines.
• Model effective behavior and provide training and assistance to new Beauty and Wellness Consultants.
• Work collaboratively with Store Leadership to review goals and maintain product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED