Beauty Advisor - MAC, Herald Square - Full Time

Macy's • New York, NY

17h • $19 - $30 • Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. The role focuses on building a client base and nurturing customer relationships to meet sales goals, using innovative selling ideas and communicating with customers virtually, by phone, and in person. You provide customer consultations, including applying makeup and other products.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Actual hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

The role involves prolonged standing and walking, frequent use of computers and handheld electronic equipment, and reaching, crouching, kneeling, stooping, and climbing a ladder. It also requires lifting and moving items weighing up to 25 pounds.

Requirements

• At least 1 year of customer service or selling experience.
• Good understanding of beauty products and the ability to give expert guidance to customers.
• Comfort communicating with customers virtually, by phone, and in person.
• Ability to build customer relationships, achieve sales goals, and participate in sales events.
• Ability to use point-of-sale technology and applications to support selling and order fulfillment.
• Self-motivation to maintain beauty product knowledge, follow beauty trends, and complete training.
• Ability to demonstrate and teach beauty products through application on customers.
• Proficiency in vendor product lines and beauty trends.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Passion for the beauty industry and ability to provide outstanding customer care.
• Ability to resolve customer problems constructively and with a forward-looking approach.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to use sound judgment in ambiguous situations.
• Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Ability to reach, including above eye level, and to crouch, kneel, stoop, and climb a ladder; color vision is required.
• Ability to lift and move items weighing up to 25 pounds.

Nice To Haves

• Previous cosmetic or fragrance sales experience.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
• Build relationships with customers by introducing beauty products and identifying their needs.
• Demonstrate and teach the use of beauty products by applying them to customers.
• Maintain proper display, organization, storage, and restocking of inventory.
• Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
• Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
• Stay current with training through Macy’s educational resources, including vendor and virtual trainings as requested.
• Merchandise new arrivals; process damages and testers; and select merchandise to return to vendors.
• Use point-of-sale technology and applications to support selling and customer order fulfillment.
• Follow hygiene standards and asset-protection controls and compliance procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Partner with the Beauty team to drive sales and deliver the customer experience.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed