Beauty Advisor - Prestige Beauty, Montgomery Mall - Part Time

Macy's•Bethesda, MD

13d•$18 - $18•Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident while building a client base and nurturing relationships to meet sales goals. The role uses innovative selling approaches and includes communicating with customers virtually, by phone, and in person, as well as providing consultations and applying makeup and other products. The position is part-time at Montgomery Mall. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

At least 1 year of customer service or selling experience.
Good understanding of beauty products and the ability to give customers expert product guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to support selling and order fulfillment.
Self-driven approach to learning Macy’s beauty products and trends and keeping current with training.
Ability to demonstrate and teach product use through makeup application.
Proficiency in vendor product lines and beauty trends to serve as a knowledgeable resource.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to partner with the Beauty team to drive sales and deliver the customer experience.
Passion for the beauty industry and ability to provide outstanding customer care.
Business-minded attitude and ability to succeed in a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Flexible approach and sound judgment in ambiguous situations.
Regular, dependable attendance and punctuality.
Ability to stand or walk for at least two consecutive hours; frequently use computers and handheld electronic equipment; reach above eye level; crouch, kneel, stoop, and climb a ladder; and lift and move items weighing up to 25 pounds.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, product features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain the display, organization, storage, and restocking of inventory.
Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and meet personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual training as requested.
Merchandise new arrivals, process damages and testers, and select merchandise for return to vendors.
Use point-of-sale technology and applications to support selling and customer order fulfillment.
Follow hygiene standards and asset-protection controls and compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice