Beauty Advisor - Prestige Beauty, Montgomery Mall - Part Time

Macy's•Bethesda, MD

13d

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as a product educator and beauty enthusiast, helping customers feel beautiful and confident through consultations, product guidance, and makeup and product application. You build a client base and nurture customer relationships to meet sales goals, using in-person, virtual, and phone communication. The position is part-time, typically scheduled for 12–24 hours per week; hours depend on business needs and colleague availability. The role requires a passion for beauty and a business-minded approach in a performance-based setting. You provide outstanding customer care, resolve customer concerns constructively, maintain product knowledge, and work collaboratively with the Beauty team. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, learning opportunities, leadership development, colleague resource groups, and volunteer opportunities.

Requirements

At least 1 year of customer service or selling experience.
Good understanding of beauty products and ability to provide expert customer guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to sell and fulfill customer orders.
Self-driven approach to learning beauty products, trends, and required training.
Ability to demonstrate and teach beauty products through customer application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Passion for beauty and a business-minded attitude in a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enthusiasm for the beauty industry and ability to provide outstanding customer care.
Flexibility and sound judgment in ambiguous situations.
Ability to meet the physical demands of the position, including prolonged standing or walking, frequent computer and handheld-device use, reaching, crouching, kneeling, stooping, climbing a ladder, and lifting or moving items up to 25 pounds.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to recommend products and provide guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products, including applying them to customers.
Maintain proper product displays and organize, store, and restock inventory.
Use the clientele program to connect with customers, meet sales goals, share promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Complete required training through Macy’s educational resources, including vendor and virtual trainings as requested.
Merchandise new arrivals; process damages and testers; and select merchandise for return to vendors.
Use point-of-sale technology and applications to support selling and fulfillment of customer orders.
Follow hygiene standards and asset-protection controls and compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Work collaboratively with the Beauty team to drive sales and deliver the customer experience.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.