Seasonal Beauty Advisor - Estee Lauder, Valencia Town Center

Macy's•Santa Clarita, CA

4d•$17 - $24•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who helps customers find products suited to their needs and style. You create personalized, inspiring shopping experiences through product education, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to new products and innovations. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and achieve sales goals. You help maintain a clean, organized, and shoppable counter and sales floor, stay informed about new arrivals, promotions, and sales goals, and work collaboratively with colleagues to serve customers and the community. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent standing and movement, lifting, reaching, and use of computers and other technology.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and educating customers about beauty products.
Offer expert product advice, makeup application, skincare recommendations, and tailored consultations.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and explaining loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through ongoing training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Provide a warm welcome, build customer relationships, share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Support colleagues through honest, caring, and collaborative teamwork.
Continue learning, improve performance, and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice