Seasonal Beauty Advisor - Estee Lauder, Lacantera
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on beauty products and trends. You build lasting client relationships through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals. You help maintain a clean, organized, and shoppable counter and sales floor, stay informed about new arrivals, promotions, and trends, and support merchandise moves. You share loyalty program benefits, help acquire new customers, and use point-of-sale technology and digital tools to support transactions and the customer experience. The role also includes collaboration with colleagues and participation in ongoing training and vendor education. Schedules include weekend shifts, with availability needed for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide personalized beauty advice, product demonstrations, makeup application, and skincare recommendations.
- Build customer relationships and loyalty through tailored service, consistent follow-up, and virtual outreach.
- Stay current on beauty products, trends, promotions, new arrivals, product launches, and vendor education.
- Achieve daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use clienteling tools, point-of-sale technology, and digital tools to promote offers and facilitate transactions.
- Participate in sales events and ongoing training.
- Collaborate with colleagues to support customers and store results.
- Provide customers with a warm welcome, communicate loyalty benefits, and thank them at the end of the shopping experience.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Education Level
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