Seasonal Beauty Advisor - Estee Lauder, Woodfield
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, offer product advice and demonstrations, and provide tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines hospitality, beauty expertise, and sales. Colleagues prepare for the day by reviewing sales goals, learning about arrivals, best sellers, trends, and promotions, and keeping the sales floor clean and organized. They engage customers in friendly conversations, maintain counters and displays, refresh signage and pricing, and assist with merchandise moves. They promote loyalty benefits, ensure customers have what they need, and support teammates through collaboration and continuous learning. The position requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Seasonal is specified in the job title. At least one year of customer service or selling experience is required. The role involves standing, moving, lifting, reaching, and using register and other technology.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty products and their benefits and use.
- Offer expert beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
- Stay current on products, trends, new arrivals, best-selling items, promotions, and product launches.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, personalized service, and clienteling tools.
- Achieve and surpass daily sales goals through exceptional customer service and product knowledge.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Participate in sales events and ongoing training and vendor education.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Promote loyalty program benefits, ensure customers have what they need, and thank them sincerely at the end of the interaction.
- Support teammates through honest, caring, collaborative service and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
