Seasonal Beauty Advisor - Estee Lauder, Firewheel Town Center

Macy's•Garland, TX

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering expert advice, demonstrating products, and providing tailored consultations, which may include makeup application and skincare recommendations. Advisors stay current on beauty trends, product knowledge, new arrivals, and promotions to help customers find items that match their needs and style. The position focuses on developing lasting customer relationships through proactive clienteling, consistent follow-up, virtual outreach, and personalized service. Advisors support sales goals by sharing product and loyalty benefits, participating in sales events, using clienteling tools, and acquiring new customers. They also help maintain a clean, organized, and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed. Colleagues collaborate with one another and continually learn to improve individual and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Schedules include weekend shifts and depend on business needs and colleague availability. The position involves frequent technology use and physical activity, including standing, moving, reaching, and lifting.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to stand for at least two consecutive hours and perform frequent movement, standing, reaching, and talking.
Ability to lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and create friendly, personalized conversations that build customer relationships.
Offer beauty advice, product demonstrations, and tailored consultations, including makeup application and skincare recommendations as appropriate.
Educate customers on beauty products, their benefits, and their use, and introduce items and innovations suited to customers’ needs and style.
Build and manage a loyal client base through follow-up, virtual outreach, clienteling tools, and personalized service.
Meet and surpass daily sales goals by providing exceptional service and participating in sales events.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain a clean, organized, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product training.
Support teammates through collaboration, honesty, and care.
Thank customers sincerely and ensure they have what they need before they leave.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.