Beauty Advisor - Estee Lauder, Downey Stonewood Center - Full Time
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering product advice and demonstrations, providing tailored consultations that may include makeup application and skincare recommendations, and staying current on products, innovations, and trends. The Beauty Advisor builds and manages customer relationships through consistent follow-up, virtual outreach, and personalized service to exceed expectations and achieve sales goals. Colleagues prepare the sales floor by reviewing goals, learning about arrivals, best sellers, trends, and promotions, and maintaining an organized, shoppable space. They welcome and assist customers, explain loyalty benefits, support merchandise and signage updates, and collaborate with coworkers to deliver strong customer and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Offer personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
- Provide beauty advice and tailored consultations, including makeup application and skincare recommendations when appropriate.
- Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
- Achieve daily sales goals by providing exceptional service and introducing customers to suitable products, launches, and innovations.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use clienteling tools to promote offers and product launches, participate in sales events, and keep up to date through training and vendor education.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and information about new arrivals, best-selling items, trends, and promotions.
- Collaborate with colleagues and provide a warm welcome, helpful service, and a sincere thank-you to customers.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
