Beauty Advisor - Estee Lauder, Downey Stonewood Center - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized and inspiring shopping experiences that build confidence and drive sales. You educate customers, offer product advice, conduct demonstrations, and provide tailored consultations, which may include makeup application and skincare recommendations. You keep current with products and trends, introduce customers to relevant items and innovations, and develop lasting client relationships through follow-up, virtual outreach, and personalized service. You help maintain an inviting, organized, and shoppable sales floor, stay informed about sales goals, arrivals, promotions, and trends, and support colleagues through collaboration. The role focuses on delivering warm, attentive service, achieving sales goals, and helping customers feel confident and cared for. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools, including register technology and handheld equipment.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Build customer relationships by welcoming customers, identifying their needs, and providing personalized beauty consultations and recommendations.
- Demonstrate product application and educate customers on the benefits and use of beauty products.
- Maintain product knowledge and stay current on trends, new arrivals, promotions, and vendor training.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Achieve and surpass daily sales goals through exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, and participate in sales events.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support colleagues with honesty, care, and collaboration, and contribute to continuous improvement and store results.
- Provide a warm customer experience, ensure customers have what they need, and close interactions with a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
