About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes providing expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. Beauty Advisors use their product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. The position focuses on building and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service. Colleagues help prepare and maintain the sales floor and beauty counter, stay informed about sales goals, new arrivals, popular products, trends, and promotions, and provide warm, attentive service. They share loyalty program benefits, support teammates, pursue sales goals, and contribute to individual and store results. This is a part-time position at the Lancome counter at Henderson Galleria at Sunset. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays.

Requirements

  • At least 1 year of customer service or selling experience.
  • Flexible availability for days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours.
  • Ability to lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to use computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Deliver personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
  • Provide beauty advice and tailored consultations, including makeup application and skincare recommendations.
  • Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
  • Drive sales and client loyalty by maintaining an organized, shoppable space; using clienteling tools to promote offers and product launches; participating in sales events; and completing ongoing training and vendor education.
  • Meet and exceed daily sales goals through exceptional customer service.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Maintain the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed.
  • Provide a warm welcome, create friendly customer conversations, share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
  • Support colleagues through honest, caring, and collaborative teamwork.
  • Maintain regular, dependable attendance and punctuality.
  • Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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