Beauty Advisor - CHANEL Beaute, South Coast Plaza - Full Time

Macy's•Costa Mesa, CA

23h•$18 - $25•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences, builds customer confidence, and drives sales. The role provides expert product advice, demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products, trends, and innovations. The advisor develops lasting customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service, with the aim of exceeding customer expectations and sales goals. Colleagues prepare the sales floor by reviewing goals, learning about new arrivals, top sellers, trends, and promotions, and keeping counters and merchandise organized and shoppable. They welcome and engage customers, maintain signage and pricing, assist with merchandise moves, explain loyalty benefits, and collaborate with teammates. The position also involves using clienteling tools, point-of-sale technology, and digital tools to promote products and offers, support transactions, and enhance the shopping experience. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The role requires talking, lifting, frequent movement and standing, reaching, use of computers and register equipment, and the ability to perform the listed physical tasks.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized beauty consultations, product recommendations, demonstrations, and education, including makeup application and skincare recommendations as appropriate.
Build customer relationships and develop a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service and sales activity.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through ongoing training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Welcome and engage customers, ensure they have what they need, explain loyalty benefits, and thank them for their visit.
Support teammates through honesty, care, and collaboration, and continuously learn to improve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice