Beauty Advisor - CHANEL Beaute, Orland Square - Full Time

Macy's • Orland Park, IL

2d

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring customer experiences while driving sales. The role involves offering beauty advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. Advisors use product knowledge and awareness of trends to recommend products suited to customers’ needs and style, introduce new items and innovations, and build lasting relationships through follow-up, virtual outreach, and personalized service.

Colleagues prepare the sales floor by reviewing goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the counter and sales floor organized and shoppable. They welcome and assist customers, maintain signage and pricing, support merchandise moves, share loyalty program benefits, and help customers complete purchases. They collaborate with teammates, pursue sales goals, and learn through ongoing training and vendor education. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and to process register transactions.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining the benefits and use of beauty products.
• Offer beauty advice and tailored consultations, which may include makeup application and skincare recommendations.
• Introduce customers to products and innovations that meet their needs and style, using product knowledge and awareness of current trends.
• Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Meet and surpass daily sales goals by delivering exceptional service.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Support teammates through honest, caring, and collaborative service.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed