Beauty Advisor - CHANEL Beaute, Christiana - Full Time
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who helps customers find products that meet their needs and style. The role creates personalized, inspiring shopping experiences through expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. The colleague stays current on products, innovations, trends, and promotions, builds lasting customer relationships through follow-up and virtual outreach, and works to exceed customer expectations and sales goals. The role also involves preparing and maintaining an organized, shoppable sales floor; reviewing sales goals and learning about new products; providing warm, personal customer service; refreshing signage and pricing; supporting merchandise moves; promoting loyalty benefits and credit accounts; and collaborating with colleagues to achieve individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide personalized beauty experiences by learning customers’ needs, recommending products, demonstrating product application, and educating customers about product benefits and use.
- Offer tailored consultations, including makeup application and skincare recommendations.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Achieve and surpass sales goals by providing exceptional service and keeping current on products, trends, promotions, and sales events.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Use clienteling tools to promote offers and product launches, and participate in sales events.
- Promote loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and support one another to serve customers and communities.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
