Beauty Advisor - CHANEL Beaute, University Town Center CA- Full Time

Macy's • San Diego, CA

7d • Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role involves providing expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. Advisors use their product knowledge and awareness of current trends to recommend items and innovations suited to each customer’s needs and style.

The position focuses on building and managing customer relationships through personalized service, follow-up, and virtual outreach to grow client loyalty and achieve sales goals. Advisors help maintain a clean, organized, and shoppable counter and sales floor, keep signage and pricing current, support merchandise moves, and share loyalty program benefits. They work collaboratively with colleagues to serve customers and communities and contribute to individual and store results.

Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to deliver personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and educating customers about beauty products.
• Ability to drive sales and client loyalty, maintain an organized sales space, use clienteling tools, participate in sales events, and stay current through training and vendor education.
• Ability to meet and surpass daily sales goals through exceptional service.
• Ability to effectively use point-of-sale technology and digital tools.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and build personal relationships by identifying their needs and providing tailored beauty advice.
• Demonstrate product application and educate customers about beauty products, including their benefits and use.
• Provide personalized consultations that may include makeup application and skincare recommendations.
• Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Achieve daily sales goals and drive customer loyalty through exceptional service.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Review sales goals and stay current on new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and support a positive customer and team experience.
• Thank customers and ensure they have what they need before they leave.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program, including mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed