Beauty Advisor - CHANEL Beaute, Warwick Mall - Part Time

Macy's•Warwick, RI

6d•$17 - $23•Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. The role focuses on building a client base and strong customer relationships to meet sales goals, using innovative selling approaches and communicating with customers in person, virtually, and by phone. You provide customer consultations, including applying makeup and beauty products. This is a part-time position at the CHANEL Beaute counter in Warwick Mall. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality.

Requirements

At least 1 year of customer service or selling experience.
Good understanding of beauty products and the ability to provide expert customer guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to support sales and customer order fulfillment.
Self-motivation to maintain beauty product knowledge, follow beauty trends, and complete training.
Ability to demonstrate and teach product use through makeup application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to partner with the Beauty team to drive sales and deliver the customer experience.
Passion for the beauty industry and a business-minded attitude in a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Flexible schedule availability, including days, evenings, weekends, and holidays; dependable attendance and punctuality.
Flexible judgment in ambiguous situations.
Ability to stand or walk around the store for prolonged periods of at least two consecutive hours; frequently use computers and handheld electronic equipment; reach, including above eye level; crouch, kneel, stoop, and climb a ladder; and lift and move items weighing up to 25 pounds.
Color vision.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain the display, organization, storage, and restocking of inventory.
Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual trainings as requested.
Merchandise new arrivals; process damages and testers; and select merchandise to return to vendors.
Use point-of-sale technology and applications to support selling and fulfillment of customer orders.
Follow hygiene standards and asset-protection controls and compliance procedures.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.